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PRIVACY POLICY
Last Updated: 1 July 2025
PRIVACY DISCLAIMER – PRESTIGE GEELONG
In this policy, the following applies: “We”, “us” and “our” means Prestige Caravans (Geelong) Pty. Ltd. (ACN 32 313 180 340) trading as Prestige Jayco “You” and “your” includes our customers and prospective customers. 1. Our commitment We are committed to protecting the privacy of your personal information. It is important for us to keep personal information about you secure and confidential. To achieve this, we comply with the Privacy Act 1988 (Cth) (which includes the Australian Privacy Principles). Please note that during our dealings with you, we may provide more information about how we handle personal information about you. 2. Information that we collect and hold We generally collect personal information from you directly. When you use our website we may collect information about your location or activity. We try not to identify users or their browsing activities except as necessary to investigate or report any suspected unlawful activity as required or authorised by law or as reasonably necessary for the activity of an enforcement body. Our website may use cookies which may collect personal information. Cookies are pieces of data stored on your browser that record information on your use of our website such as details of your server and your browsing activity, and send the information to the server. We may use these cookies to monitor usage of our website only. You may be able to change the settings of your browser so that cookies are not accepted generally or that you are provided with options to accept or reject them as they are sent to your browser. We also collect information about you from third parties such as from your credit provider or your spouse who nominates your address for the delivery address for a vehicle. 3. What if you do not provide us with sufficient personal information about you? If you do not give your personal information to us it may affect our ability to provide you with the products and services you are seeking. 4. How we use your personal information We collect, use, hold and disclose personal information so that we can:
5. To whom do we disclose personal information? We may disclose your personal information to:
Sending information overseas We may disclose personal information about you to our business partners with operations overseas or who store personal information overseas. We may disclose your personal information to overseas recipients in (but not limited to) the United States of America. This is through our cloud-based software and the server hosting where the software is maintained in the United States of America, which country imposes similar privacy obligations to that of Australia. The JaycoCare Network We are part of the JaycoCare Network, which includes external business partners:
We may share your personal information with other members of the JaycoCare Network to provide you with an integrated JaycoCare guest experience, including data collected during sales, after sales and service events, so that the JaycoCare Network can provide you with the best possible after sales experience. This enables you to be known across the JaycoCare Network regardless of which entity you choose to purchase your product or service from and enables us to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your vehicle service and repair history (including in relation to warranty, recalls and service campaigns, if applicable) will be made available within the JaycoCare network (excluding Jayco Financial Services Pty. Ltd. and Jayco Caravan Insurance) and to any subsequent owner of your vehicle. If you provide your consent, we may also disclose your information to selected third parties to help you obtain discounts or services from those third parties. You may withdraw your consent to this type of disclosure at any time by written notice to us. We do not share your personal information with data resellers, social networks, advertising networks or insurance providers without your consent. For more information about how authorised Jayco Dealers in Australia and New Zealand handle your information, please see the relevant dealer’s privacy policy, available on their website. Jayco Caravan Insurance’s privacy policy can be found at https://www.nminsurance.com.au/privacy/. 6. Keeping your information secure We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference and unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to try to ensure the security of personal information through physical, electronic and managerial procedures. In addition, we require our employees and the contractors who provide services related to our information systems to respect the confidentiality of any personal information held by us. We strive to ensure the security, integrity and privacy of personal information submitted to us by email or through our Platforms or other IT systems, however:
Please notify us immediately if you become aware of any breach of security. 7. Accessing and correcting personal information about you It is important to us that we have and maintain your correct details such as your current address and telephone number. If you believe any of your personal information we hold is not accurate, complete or current, please contact us via the details shown below. We will try to have such information corrected as soon as practicable. If we do not agree that the information should be corrected, we will advise you in writing with our reasons. You can ask us to include a statement with the relevant information, indicating your view that the information is inaccurate, misleading, incomplete or out-of-date and we will take reasonable steps to comply with such a request. You may request that we provide you with access to your personal information that we hold. Generally, we will provide you with access, except in limited circumstances whether the Australian Privacy Principles or other law permits us to deny access. Any such requests must be made in writing at the below address. No fee will be incurred for requesting access and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request. If your request for access is approved we may provide you with access to your personal information in a number of ways for example supplying you with a copy of your personal information or the opportunity to review your personal information. 8. Links to other websites Our website may contain a link to third party websites. We are not responsible for the content or material contained in or obtained through any third-party website or the privacy practices of the third-party website(s). We suggest you review the privacy policy of each website that you visit. 9. Making a privacy complaint To lodge a complaint, please contact: Attention – Dealership Principal Prestige (Geelong) Pty. Ltd. 182 Bellarine Highway Newcomb, Victoria 3219 P: (03) 5248 6655 If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner at: Officer of the Australian Information Commissioner GPO Box 5218 Sydney, N.S.W. 2001 P: 1300 363 992 W: www.oaic.gov.au 10. Amending this policy We may amend this policy at any time. Any new version will be published on our website. 11. You are not establishing an advisor-client relationship By providing information to Prestige Jayco via this website or otherwise communicating information to Prestige Jayco, you are not establishing an advisor-client relationship. Prestige Jayco will protect the confidentiality in accordance with the policy described on the Prestige Jayco website. 12. Links to third-party resources Third party resources that can be accessed with hypertext links from this site are not under the control of Prestige Jayco, and Prestige Jayco is not responsible for any of these third party resources. The third party hypertext links presented on this site are provided for your convenience only. The inclusion of any link on this site does not imply any recommendation, approval, or endorsement of that site by Prestige Jayco or any of Prestige Jayco's personnel. These links are not intended to state or imply that Prestige Jayco sponsors, affiliates, or associates are legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. 13. Disclaimer and release Prestige Jayco is not responsible for the advice rendered by any Prestige Jayco personnel. You agree not to hold Prestige Jayco responsible for the advice rendered by any Prestige Jayco personnel and hereby release Prestige Jayco from any and all claims arising in connection therewith. 13. No warranties: Disclaimer of liability This site, and all information available on or accessed through it, is provided “as is." Prestige Jayco makes no warranties, representations, or claims of any kind concerning the information presented on or through this site. Prestige Jayco is not responsible for any loss, injury, demand, claim, liability, or damage of any kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising from use of the site, whether from errors or omissions in the content of this site or any other linked site, the site being down, or any other use of the site. 14. Cookie policy This Cookie Policy sets out how we use cookies and other similar technologies on our website located at https:// www.prestigejayco.com.au, our mobile applications, and any other services that we offer from time to time in connection with any of the foregoing (collectively, the “Site”). To the extent that information collected through our use of cookies and similar technologies constitutes personal information, the provisions of our Privacy Policy apply to that information. We are committed to being transparent in relation to how we collect and otherwise handle your personal information. We want our Site to be as informative, user-friendly and personal as possible. Our use of cookies and similar technologies as described in this Cookie Policy helps us achieve this goal. Whenever you interact with our Site, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. 15. Cookies & types we use Cookies allow our Site to deliver a more user-friendly experience. Cookies are small text files sent to your browser and stored by your browser on your computer or other device by an email that you open or the websites you visit. These cookies are anonymous, and they collect information that on its own will not identify you. Cookies save data such as your Internet Protocol (IP) address, the geographic location associated with your IP, the date and time you visited our Site, pages you viewed, the URL of the website you viewed prior to visiting our website and the type of browser you use. There are several different types of cookies that may be used on our websites:
We may also use web tracking and analytics tools on our Site to generate detailed statistics about traffic to our Site and the pages that users access. 16. What we use cookies for We use cookies and similar technologies to:
When we collect usage information (such as the number and frequency of visitors to our Site and to which pages within the Site), we only use such data in aggregate form and in a manner that assures your anonymity. Third parties (such as our partner, Jayco Australia) may also transmit cookies to your computer or device when you click on links that appear on our Site (“Third Party Cookies”). This Cookie Policy does not cover Third Party Cookies. We do not honour “do-not-track” signals from internet browsers or other consumer choice mechanisms regarding the collection of behavioural tracking data. 17. Managing cookies You can manage cookies on your computer or device through your browser settings. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies but doing so may prevent you from taking advantage of our Site’s best features or accessing part or all of the Site. You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. Please refer to your browser’s “help” or “support” site for more information on how to delete saved cookies and allow or block cookies. We have no control over Third Party Cookies. If you are concerned about Third Party Cookies, your browser may allow you to block Third Party Cookies. Please review your browser settings to block Third Party Cookies. If you block Third Party Cookies, you may no longer receive targeted communications. We may update our Cookie Policy from time to time. If we make changes to our Cookie Policy, we will post changes on our Site immediately. |